We are here to help.

If you or someone you know needs help managing during the COVID-19 pandemic, we have bilingual English-Spanish case managers ready to help.

Fill out our online referral form (you can select English or Spanish in the upper right corner of the form).

Or call Maribel at 301-800-5519 or Rita at 240-306-7626.

If you can support Identity’s efforts, please give today.

Learn how Identity is responding to COVID-19

COVID-19 has devastated our client community, as disproportionate numbers of parents and caregivers have lost jobs, become ill or both. And many students who were already challenged are struggling to succeed with remote schooling.

Identity responded immediately, not only to keep young people engaged in their education, older youth in their work skills development and parents equipped to help them – but also with lifesaving safety-net support and caring human connections to stave off hunger, homelessness and despair in our most vulnerable families. All front-line staff have been cross trained in case management and non-clinical community mental health support techniques to help more youth and families manage the unrelenting stress of an extended pandemic that exacerbated existing stressors. In addition to connecting current, former and walk-in clients to safety-net services, those who need emotional support have greater access to a trained, empathetic ear, and tools to help cope.

Mil gracias to friends of Identity who have made special contributions aimed at easing the suffering of young people and families impacted by COVID-19.

One father who was laid off said it this way, “Thank you for keeping food on my children’s table.”

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Highlights of our COVID-19 Response, March 16 – December 31, 2020:


  • Provided support and case management to more than 7,325 families, benefitting more than 36,600 residents (8 1⁄2 times more than the same period last year) and completed 14,938 referrals (almost 6 times more than the same period last year), including:
    • 6,908 food referrals (10 times more than the same period last year)
    • 1,081 healthcare referrals (14 times more than the same period last year)
    • 535 housing referrals (38 times more than the same period last year)
  • Vetted almost 1,000 families yielding more than $910,000,000 in Montgomery County Emergency Assistance Relief Program (EARP) payments aimed at preventing widespread eviction and homelessness.
  • Distributed almost $1.1 million in public and private aid to families for food, medicine, rent, baby supplies and other emergency assistance.
  • Provided assistance accessing Unemployment Compensation to 120 clients (new service).
  • Completed 3,711 interventions to ensure student participation in remote learning.
  • Reached 5,172 families with critical information to prevent COVID-19 and take care of ill family members.


  • Trained 11 community Promotoras who connected more than 660 hard-to-reach neighbors with emergency food, in partnership with Manna Food Center.
  • Trained Youth Opportunity Center clients to help small nonprofits and residents access SNAP, in partnership with the Montgomery County Food Council and Business Leaders Fighting Hunger.
  • Trained 72 youth Ambassadors to disseminate time-sensitive information on health, food and school resources.
  • Distributed 295 Creative Learning Kits to elementary and middle school students, in partnership with CAPSMD.
  • Distributed 2,200 reusable masks made by 56 Youth Opportunity Center clients for low-income neighbors.
  • Documented barriers to virtual learning among underserved students and what is essential to learning in a remote environment, culminating in Securing Educational Equity: Learning From the Lived Experiences of Black, Latino and Low-Income Families During the COVID-19 Pandemic and Beyond, in partnership with the University of Maryland School of Public Health and the Black and Brown Coalition for Educational Equity and Excellence.
  • Filled 1,000 backpacks with supplies for remote learning like noise-cancelling headphones, surge protectors and fitness trackers, along with pens, pencils and notebooks.