In light of the disproportionate effects on our client community in health, education, and economics, Identity not only continues to keep young people engaged in their education, older youth in their work skills development, and parents equipped to help them, but also significantly increased lifesaving case management services, direct client assistance and mental health supports remotely.

Here are a few highlights of our pandemic response from March 16 to October 31:

  • Increased case management and direct client assistance: Provided support and case management to 4,670 families, reaching almost 25,000 residents (almost 7 times more than the same period last year)
  • Supported remote learning: Distributed 1,000 back-to-remote-learning backpacks and completed more than 3,220 interventions related to accessing virtual education basics.
  • Carried out special projects: Undertook several special projects, including Youth Opportunity Center clients making 2,200 masks for low-income neighbors, and partnering to help connect hard to reach neighbors with emergency food.
  • Increased capacity: Cross-trained all front-line staff on case management and non-clinical community mental health supports.

For more details about the needs we are responding to and our impact thus far, download Identity’s COVID-19 Response Highlights from March 16 to October 31, 2020.