In light of the disproportionate effects on our client community in health, education, and economics, Identity not only continues to keep young people engaged in their education, older youth in their work skills development, and parents equipped to help them, but also significantly increased lifesaving case management services, direct client assistance and mental health supports remotely.
Here are a few highlights of our pandemic response from March 16 to August 31:
- Increased case management and direct client assistance: Provided support and case management to 3,142 families and emergency client assistance to 1,856 families (more than 11,000 people).
- Supported remote learning: Distributed 1,000 back-to-remote-learning backpacks and completed more than 2,700 interventions related to accessing virtual education basics.
- Carried out special projects: Undertook several special projects, including Youth Opportunity Center clients making 2,200 masks for low-income neighbors, and partnering to help connect hard to reach neighbors with emergency food.
- Increased capacity: Cross-trained all front-line staff on case management and non-clinical community mental health supports.